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Performance and browser

What to do when Elooo CRM is slow or won't load

Try a private/incognito window, clear the cache and site data, turn off browser extensions and try another browser. If the page keeps loading forever, click Click here to refresh.

Updated on

Before you start

  • Use an up-to-date browser (Chrome, Edge, Firefox or Safari).
  • Save your work: you'll need to sign in again after clearing the cache.
Where to find it

Browser settings › Privacy › Clear browsing data

Step by step

  1. Open Elooo CRM in a private/incognito window and sign in. If it's fast there, the problem is your browser cache or extensions.
  2. Clear the cache and site data:
    • Chrome: type chrome://settings/siteData in the address bar and delete the Elooo CRM site data.
    • Edge: type edge://settings/clearBrowserData and clear cached images and files.
    • In other browsers, use the option to clear cookies and cache in the settings.
  3. Refresh the page and sign in again.
  4. If it's still slow, turn off all browser extensions (ad blockers, VPNs, translators…) and test again.
  5. Try another browser (for example Firefox if you use Chrome).
  6. Do a hard refresh: Ctrl + F5 on Windows or Cmd + Shift + R on Mac.
  7. If nothing works, open the page with the problem, right-click › Inspect › Console tab, take a screenshot of the errors and send it to Elooo CRM support.

When the page keeps loading forever

  1. If loading takes longer than about 30 seconds, a Click here to refresh option appears.
  2. Click it: the page reloads and the browser cache is cleared automatically.
  3. If that doesn't work, clear the site data manually: right-click › Inspect › Application tab › Storage › Clear site data; then click the padlock next to the address, remove the site's cookies and refresh the page.

Tips

  • Keep few extensions enabled in the browser you use for Elooo CRM.
  • Close tabs you're not using: lots of open pages make the browser slower.

Common problems

  • It's only slow on one computer → The problem is that browser. Clear the cache, turn off extensions or use another browser.
  • Fast in incognito, slow in a normal window → It's the cache or an extension. Clear the site data and turn extensions off one by one until you find the culprit.
  • After clearing the cache it asks me to sign in → That's normal. Sign in again with your email and password.
  • The page loads forever and no account appears → Your user may not have access to any account. Ask an admin to check your access in Settings › My Staff.
  • Some parts don't load in Safari → It may be cross-site tracking prevention. See the article on allowing third-party cookies.

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