Skip to content
Elooo CRMHelp Center Go to website

Users and permissions

How to fix problems signing in to Elooo CRM

If you can't sign in, check your email and password, look for the security code in spam, allow cookies for Elooo CRM, turn off VPN or antivirus web protection, and clear the site data in your browser.

Updated on

Before you start

  • Have the email you use for your account and access to that inbox.
  • Make sure you're using the Elooo CRM sign-in address your company gave you.
  • Use an up-to-date browser (Chrome, Edge, Firefox or Safari).
Where to find it

Elooo CRM sign-in screen › Forgot Password?

Step by step

  1. Check that your email is typed correctly. If you don't remember your password, click Forgot Password? and reset it.
  2. If the system asks for a security code, look in your inbox and spam folder for an email titled Login Security Code (or similar). If you use an authenticator app, choose that option and enter the code from the app.
  3. If the page gets stuck without signing in, allow cookies for the Elooo CRM site in your browser settings and try again.
  4. Temporarily turn off VPN, antivirus web protection or your internet provider's "safe browsing" feature. These tools can block the page.
  5. Try a private/incognito window. If it works there, the problem is your browser cache or extensions.
  6. Clear the Elooo CRM site data:
    • Chrome/Edge: right-click the page, choose Inspect, open the Application tab › Storage, and click Clear site data.
    • Safari: in Safari › Settings › Advanced, turn on the web developer features; then right-click, choose Inspect Element, open the Storage tab and delete the site data.
  7. Refresh the page and sign in again.
  8. If you still can't sign in, contact Elooo CRM support with your login email and a screenshot of the error.

Tips

  • Ask an admin to add your mobile number to your user record, so the security code can also be sent by SMS.
  • Turn on an authenticator app so you no longer depend on emails or SMS arriving.

Common problems

  • "Not able to send the security code at this time" → Your user record has no phone number, or the email isn't arriving. Ask an admin to add your number in Settings › My Staff and check your spam folder.
  • The sign-in page gets stuck → Allow cookies for Elooo CRM and turn off VPN or antivirus web protection. These tools can swap the site's certificate and block loading.
  • "Web server is returning an unknown error" → Clear the Elooo CRM site data in your browser (step 6) and refresh the page.
  • "User does not exist" → You're signing in at the wrong address or your email isn't registered on this account. Check the sign-in address and ask an admin to verify your user.
  • "Unable to log you in at this time" → Turn off your internet provider's or antivirus's browsing protection and try again. If it persists, contact support.

Was this helpful?