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Online store

How to create your online store on a website

Go to Sites › Store, click Complete Setup and follow the assistant, or open the website in the builder and drag a Store element (Cart, Collections List…) onto the page. The store is created with its 5 required pages; products come from Payments › Products.

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Before you start

  • You need access to Sites and Payments in your account.
  • Have at least one product created in Payments › Products with Include in Online Store turned on.
  • To accept payments, connect a payment provider (for example, Stripe) in Payments › Integrations. This step is always manual.
  • To publish the store on your own address, you need a domain connected to the website.
Where to find it

Sites › Store › Complete Setup

Step by step

Option 1: use the guided assistant

  1. In the left menu, open Sites and click Store in the top bar.
  2. In the store setup banner, click Complete Setup.
  3. Pick the task you want to do, or work through the full setup by answering the assistant's questions.
  4. Review each confirmation request before the assistant creates or changes store data.
  5. You can stop and come back later: Sites › Store › Complete Setup picks up the remaining tasks.
  6. Connect the payment provider and handle the domain manually (the assistant can help connect a domain that already exists in the account, but it doesn't create new domains or configure payments).

Option 2: add the store to a website by hand

  1. Open the website in Sites › Websites and open the builder on the page where you want the store.
  2. Click Add element.
  3. Under the Store category, drag an element onto the page: Cart, Collections List or Featured Products. You can also use a pre-built store section.
  4. In the window that appears, choose:
    • Add Store: creates the store and copies the design settings from the current page;
    • Skip: creates the store without copying the page's theme.
  5. The store is created with 5 pages: Products List, Product Details, Cart, Checkout and Thank You. Customize each one like any other page.
  6. Save and publish the website.

Prepare your products

  1. Open Payments › Products.
  2. Create or open a product and fill in the name, description, images, price and variants (size, color…).
  3. Turn on Include in Online Store and save.

Tips

  • The 5 store pages always stay together in the same order (list › details › cart › checkout › thank you). You can move the site's other pages before or after the group, but not in between.
  • You can have more than one store in the same account.
  • Orders show up in Payments › Orders and payments in Payments › Transactions.

Common problems

  • The product doesn't show in the store → Open the product in Payments › Products and make sure Include in Online Store is turned on.
  • Customers can't pay → A payment provider still needs to be connected in Payments › Integrations. The assistant doesn't do this step.
  • I tried to move a page and it snapped back → Store pages can't be separated or reordered among themselves. The move is rejected and the saved order stays.
  • I deleted one store page and others disappeared → Manually deleting a store page can remove the other pages of that store. To delete the whole store, use Delete Store (see below).

Frequently asked questions

How do I delete a store without losing the rest of the website?

In Sites › Store, open the store's three-dot menu (or Store Settings), choose Delete Store, type DELETE in the confirmation and click Delete. Only the store pages are removed; the other website pages stay untouched.

What happens when a customer chooses pickup in store?

The shipping address section disappears from checkout and the pickup location's address becomes the order's shipping address.

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