Facebook and Instagram
Connect pages, direct messages, lead forms and comments.
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- How to auto-reply to Facebook and Instagram comments with a direct messageIn Automation › Workflows, create a workflow with the comment-on-post trigger for Facebook or Instagram and add the reply-to-comment-via-DM action. You can add buttons and quick replies; the customer's answers land in Conversations.
- How to connect your Facebook page and Instagram account to Elooo CRMIn Settings › Integrations, click Connect on the Facebook–Instagram card, log in to Facebook, approve every permission and choose your page. The Instagram professional account linked to that page becomes available through the same connection.
- How to fix Facebook connection problems (page missing or connection expired)If your page doesn't appear, make sure you're an admin and, in Facebook's business integrations, turn on every permission for the app you authorized and select the page. If the connection expired, disconnect and reconnect Facebook in Settings › Integrations.
- How to get Facebook lead form leads into Elooo CRMWith your page connected in Settings › Integrations, open Facebook form field mapping and match each form question to a CRM field. Every new lead comes in as a contact and can start a workflow with the Facebook lead form trigger.
- How to receive Instagram and Messenger messages in ConversationsOnce your page is connected, open Settings › Integrations, go to the Facebook card's settings and turn on Messenger and Instagram messaging. In Instagram, allow access to messages for connected tools. Direct messages then start arriving in Conversations.