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Email campaigns and templates

How to export email campaign statistics as a CSV

Go to Marketing › Emails › Statistics, pick the type (all, campaigns only, workflows only or bulk actions only) and the date range, click Export and enter the email address that should receive the file. The CSV with deliveries, opens and clicks arrives by email as a download link.

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Before you start

  • You need access to Marketing › Emails in your account.
  • You should have sent at least one campaign, workflow email or bulk send; with no sends there is nothing to export.
  • Have the email address that should receive the file handy.
Where to find it

Marketing › Emails › Statistics › Export

Step by step

Export the data

  1. In the left menu, open Marketing and click Emails.
  2. Open the Statistics tab.
  3. Choose which data to export:
    • All campaigns: everything shown in Statistics (campaigns, workflows and bulk sends).
    • Email marketing campaigns only: campaigns created under Campaigns.
    • Workflows only: each email action in your workflows, individually.
    • Bulk actions only: emails sent from Contacts › Bulk Actions.
  4. Set the date range.
  5. Click Export.
  6. Enter the address (or several addresses) that should receive the file and confirm with Export.
  7. Check that inbox: a message arrives with the link to download the CSV.

Review previous exports

  1. On the same Statistics screen, open the Recent exports area.
  2. For each export you see the file name, the type, who requested it, the date and time, and the status (for example, Completed).
  3. Records stay available for 30 days.

Tips

  • The CSV opens in Excel, Google Sheets or any spreadsheet app; it includes the key metrics (delivered, opens, clicks).
  • Exporting changes nothing: campaigns, workflows, contacts and statistics stay exactly as they were.
  • To see the specific contacts who opened or clicked, use Email Analytics under Settings › Email Services (see the related article).

Common problems

  • The email with the link never arrived → Double-check the address you entered and look in the spam folder. If needed, run the export again from Recent exports.
  • The download link no longer works → Links are valid for 30 days. After that, create a new export.
  • A campaign's statistics show zero → Each sending method has its own section: campaigns, workflows and bulk actions. Confirm how the email was sent and pick the right type before exporting.
  • Only opens and clicks appear, no deliveries or bounces → If you send through your own SMTP, the system only receives open and click events. Deliveries and bounces are only available with the Elooo CRM email service.

Frequently asked questions

Which metrics are in the file?

The performance metrics available in Statistics, such as delivered, opens and clicks.

Can I export workflow emails?

Yes. The Workflows only export gives the performance of each email action, one by one.

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