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How to see which contacts opened, clicked or bounced an email

Go to Settings › Email Services › Email Analytics, set the date range, click Filters, pick the source (campaign, workflow or bulk send) and the source name, then click a metric card (Opened, Clicked, Bounced…) to see the matching contacts. Only available with the Elooo CRM email service.

Updated on

Before you start

  • Your account must send email through the Elooo CRM email service. With your own SMTP, contact-level analytics are not available.
  • Open and click tracking must be enabled on your sends; otherwise the Opened and Clicked metrics will be incomplete.
  • You need access to Settings › Email Services.
Where to find it

Settings › Email Services › Email Analytics

Step by step

  1. In the left menu, open Settings and click Email Services.
  2. Open the Email Analytics tab. The metric cards appear at the top: Sent, Delivered, Opened, Clicked, Complained, Bounced, Unsubscribed and Failed.
  3. Choose the date range you want to analyze.
  4. Click Filters and, under Email Source, pick the sending type:
    • Campaign: sends made from Marketing › Emails › Campaigns.
    • Workflow: automated emails sent by a workflow.
    • Bulk Request: one-off sends to a contact list.
  5. Under Email Source Name, pick the specific campaign, workflow or bulk send. This field is required: without it the list comes back empty.
  6. Click the metric card you care about (for example, Opened). The list of contacts matching that metric, source and date range opens.
  7. Adjust pagination (20, 50 or 100 per page) and, whenever you change filters or dates, click Refresh.
  8. Click a contact to open the full record and add notes, tags or follow-ups.

Tips

  • Use the Bounced, Failed and Complained lists to clean out contacts that hurt your sender reputation.
  • Use the Clicked list to follow up with people who showed real interest.
  • You can pick several source names within the same type (for example, several campaigns), but not mix different types in one query.

Common problems

  • I chose Campaign and nothing shows up → You still need to pick the Email Source Name. Also confirm the campaign was actually sent.
  • Opened and Clicked are empty or very low → Open or link tracking was turned off for that send. Turn it on in the send options of your next campaign.
  • I can't find the Email Analytics tab → Your account sends through your own SMTP. This feature only exists with the Elooo CRM email service.
  • I changed the dates and the list didn't change → After changing filters or dates, click Refresh to reload the list.

Frequently asked questions

What's the difference between Bounced, Failed and Complained?

Bounced: the recipient's mail server rejected the email. Failed: an error occurred before any delivery attempt. Complained: the recipient marked the email as spam.

Where do I change the analyzed period?

In the date picker at the top of Email Analytics; then click Refresh.

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