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Documents and contracts

How to create a proposal or contract with e-signature

In Payments › Documents & Contracts, click New and start a blank document, upload a PDF or use a template. Add your content, products and a Signature field assigned to the customer, then send it.

Updated on

Before you start

  • The customer must exist in Contacts with an email (or mobile number, to send by text).
  • To collect payment inside the document, connect a payment provider in Payments › Integrations and create your products in Payments › Products.
  • If your contract is already written, have the PDF on your computer.
Where to find it

Payments › Documents & Contracts › New

Step by step

Create the document

  1. In the left menu, open Payments and click Documents & Contracts.
  2. Click New (top right) and choose:
    • New Document: start from scratch in the editor;
    • Upload Existing PDF: import your PDF and place fields on top;
    • Import from Template Library: use a saved template.
  3. In the editor, add content by dragging elements: text, images, video, tables, product list and page breaks.
  4. To show pricing, add the product list element and choose the products.
  5. Use variables (for example, customer name, created date, reference number) so details fill in automatically when you send.

Add the signature

  1. Open Recipients and add everyone who needs to sign (the customer and, if needed, someone from your team).
  2. Drag a Signature field to where it should be signed. You can also add Date, Initials, Text Field or Checkbox.
  3. Click the field and, in the Properties panel on the right, under To be signed by, choose the right recipient.
  4. Repeat for each person who needs to sign.

Collect payment on signing (optional)

  1. Open the document's Payment Settings.
  2. Choose One-Time or Recurring payment.
  3. Turn on payment right after signing, or automatic invoice sending.

Send

  1. Click Send.
  2. Choose Send via Email (you can pick the email template and edit the subject and body) or Share via Link.
  3. Check the preview and send.

Tips

  • To reuse it, open the document's three-dot menu (⋮) and choose Convert to Template, or use Clone to make a copy.
  • Save blocks you use all the time (for example, clauses) with Add to Content Library.
  • In Document Settings you can change the email sender, add attachments and redirect the customer to your own page after signing.
  • Each signature creates a certificate with the signer's email, IP address and timestamp.

Common problems

  • The customer can't find where to sign → The signature field isn't assigned to them. Open the field and, under To be signed by, choose that recipient.
  • The payment button doesn't show in the document → Check that a payment provider is connected in Integrations, and that you added products and turned on payment in the document's payment settings.
  • I changed the template but sent documents didn't change → That's expected: template changes only affect new documents. Sent documents stay as they were.
  • I want to show different pricing for each customer → Documents don't support conditional content. Create a template for each version.

Frequently asked questions

Can I accept more than one payment method in a document?

Yes, if you have more than one provider connected (for example, Stripe and PayPal). The customer chooses when paying.

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