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Workflow builder

How to disable a workflow action without deleting it

In the builder, hover over the action and click the toggle (pause icon) to disable it. The action turns gray with a Disabled label and is skipped when contacts go through; the following actions still run. Switch the toggle back on to re-enable it.

Updated on

Before you start

  • Open the workflow in the builder. This works in both the standard and the advanced builder.
  • Identify the action (or actions) you want to stop running for now.
Where to find it

Automation › Workflows › (open the workflow) › (hover over the action) › Enable/Disable toggle

Step by step

  1. Open the workflow in Automation › Workflows.
  2. Hover over the action you want to disable.
  3. Click the toggle (pause icon) that appears on the action.
  4. The action turns gray with a Disabled label.
  5. Save and publish. From then on, contacts skip that action and move on to the next one.
  6. To re-enable it, hover over the action and click the toggle again; the action runs again exactly as configured.

Tips

  • It's the safest way to test: disable the SMS or email send, run a test contact, check Execution Logs (the action shows as Skipped) and re-enable it at the end.
  • To disable a whole branch, disable each action in that branch; the connections between them stay intact.
  • This is different from pausing workflows on dates: here you pause a single step of one workflow; the date pause stops entire workflows.
  • Disabled actions don't consume executions.

Common problems

  • Do contacts get stuck? → No. Even if the disabled action is the only path, the contact skips it and continues through the next active actions.
  • The toggle doesn't appear → Hover right over the action; the toggle only shows on hover. Make sure you're in the builder, not the workflows list.
  • Switching to the standard builder asks me to delete or re-enable actions → With disabled actions in the advanced builder, you must re-enable or delete them before switching builders.
  • I want to disable many actions at once → There's no bulk disable; do it one by one.

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