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Payment links

How to create a payment link to send to a customer

In Payments › Payment Links, click Create Link, give it a name, choose the product and price, and save. Open the preview, copy the address and send it to the customer by WhatsApp, text or email.

Updated on

Before you start

  • The product must already exist in Payments › Products. Product images show on the payment page automatically.
  • Connect an online payment provider (for example, Stripe or PayPal) in Payments › Integrations.
Where to find it

Payments › Payment Links › Create Link

Step by step

  1. In the left menu, open Payments and click Payment Links.
  2. Click Create Link.
  3. At the top of the screen, type a name for the link (so you can find it later).
  4. Choose the product, then choose that product's price.
  5. Set any optional settings you want and click Save.
  6. Click Preview. The payment page opens.
  7. Copy the address from your browser's address bar.
  8. Send the link to the customer, for example in a message from Conversations.

Tips

  • The payment page language follows the platform language set in Settings › Business Profile.
  • You can pre-fill customer details by adding firstName=, lastName=, email= and phone= to the link address.
  • To send the customer to a thank-you page after paying, add redirectUrl= (address) and redirectIn= (countdown in seconds).

Common problems

  • Bank transfer or another manual payment method doesn't show on the link → Payment links only support online methods (like Stripe and PayPal). For manual payments, send an invoice instead.
  • The product I want isn't in the list → Create it first in Payments › Products, then create the link again.
  • The customer opens the link but can't pay → Check that your payment provider is connected in Integrations.

Frequently asked questions

No. The link opens a complete payment page, no website needed.

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