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Certificates

How to issue a certificate automatically on course completion

Open the course in Memberships › Courses › Products, go to the Certificates tab, click Attach, choose the template (category Course Completion) and save. Every student who completes 100% of the course gets the certificate by email; issued ones are listed under Certificates › Issued Certificates.

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Before you start

  • You already have a template created in Memberships › Certificates.
  • The course exists in Courses › Products with its lessons published.
  • Keep in mind: the certificate is only issued when the course (or module) is 100% complete.
Where to find it

Memberships › Courses › Products › (open the course) › Certificates › Attach

Step by step

Attach the completion certificate to the course

  1. Open Memberships › Courses › Products and click the course.
  2. Go to the Certificates tab.
  3. Click Attach and select the certificate template.
  4. The category defaults to Course Completion.
  5. Click Save. From now on, every student who completes the course automatically gets an email with a link to view and download the certificate.
  6. To see what's been issued, open Memberships › Certificates › Issued Certificates.

Use or swap the default certificate

  1. Every new course already comes with a default completion certificate.
  2. To change the template, click the three-dot menu in the Course Completion Certificate section and choose Edit Certificate or Choose Certificate.
  3. If you don't want a certificate on that course, choose Delete from the same menu, or click the Published status and switch it to Draft.

Issue a certificate per module (category)

  1. In the course, select the category (module) you want to certify.
  2. Click the + icon to attach a certificate to that category.
  3. The certificate appears as the last item in the module and is awarded when every required lesson in that module is complete. It can't be moved: it always stays at the end of the category.

Tips

  • Only one completion certificate can be attached per course at a time. To swap it, edit the current one or delete it and attach another.
  • If you mark the certificate inactive, it stops being sent until you activate it again.
  • Students can copy their certificate link and share it publicly.
  • To reward students who pass a quiz, use a workflow with the assessment trigger and the issue certificate action.

Common problems

  • The student finished but got no certificate → The course isn't 100% complete (a lesson, quiz or assignment is still open), or the certificate is inactive or in Draft. Check the student's progress under Analytics and the certificate status on the course.
  • I want to stop the certificate for one specific student → Under Certificates › Issued Certificates, open the three-dot menu on the student's row and choose Revoke Access. The student can no longer open the certificate.
  • I can't attach a second completion certificate → Only one is allowed per course. Use category certificates if you want to reward modules.
  • The module certificate shows up in the middle of the lessons → It doesn't: it always sits at the end of the category and can't be dragged.

Frequently asked questions

Is the certificate sent to students who completed before I attached it?

It's sent to students who complete the course after the certificate is attached. For earlier ones, send it manually from Certificates.

Can I see who has received it?

Yes, under Memberships › Certificates › Issued Certificates.

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