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WhatsApp

How to delete a WhatsApp number from your account

In Settings › WhatsApp, click the three dots next to the number, choose Delete, confirm and enter your password. The number stops sending and receiving messages in Elooo CRM. If the number is in coexistence mode, disconnect it from the WhatsApp Business app on your phone.

Updated on

Before you start

  • You need access to Settings and your Elooo CRM password: it's required to confirm.
  • Once deleted, the number stops sending and receiving messages in Elooo CRM. To use it again, you'll have to connect it from scratch.
  • If you're swapping the number for another, connect the new one first and only then delete the old one, so you're never without WhatsApp.
  • If you still need any conversation or file, save it first (for example, with Add to Documents on the contact's record).
Where to find it

Settings › WhatsApp › (three dots next to the number) › Delete

Step by step

Delete a number connected directly to Elooo CRM

  1. In the left menu, open Settings and click WhatsApp.
  2. In the list of numbers, click the three-dot menu next to the number you want to delete.
  3. Choose Delete.
  4. On the confirmation page, click Delete again.
  5. Enter your password and confirm. The number is removed from the account.

Disconnect a number in coexistence mode

  1. If the number was connected in coexistence mode (the WhatsApp Business app keeps working on your phone), the option to disconnect it may not appear in Elooo CRM.
  2. In that case, open the WhatsApp Business app on your phone.
  3. Go to the account settings, find the platform connection and tap Disconnect.
  4. The app keeps working normally; it just stops being connected to Elooo CRM.

Tips

  • Before deleting, check whether any workflows or scheduled sends use that number and switch them to the number you're keeping.
  • If you have several numbers, double-check which one you're deleting: the removal can't be undone.

Common problems

  • The Delete option doesn't appear → The number is in coexistence mode. Disconnect it from the WhatsApp Business app on your phone.
  • It asks for a password and I don't know it → For security, deletion requires your password. Recover it first (see "How to change your password") and try again.
  • I deleted the number and want to use it again → There's no recovery: connect it again in Settings › WhatsApp as if for the first time.
  • WhatsApp workflows stopped working → They were using the deleted number. Open each workflow and pick another From number in the WhatsApp actions.

Frequently asked questions

Does deleting the number delete my WhatsApp account at Meta?

No. It only removes the number from Elooo CRM. Your WhatsApp Business account still exists at Meta, with any other numbers you have.

Should I back up chats first?

If you plan to use the number again later, yes: save what matters before deleting.

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