Reviews

Request, receive and reply to customer reviews.

6 articles

How to ask your customers for reviewsTurn on SMS or email requests in Reputation › Settings and choose your review link. Then send requests from Reputation › Requests, the contact record, quick actions, or automatically with a workflow.
How to connect Facebook and other review platforms to see every review in one placeUnder Reputation › Settings › Integrations, click Connect account on the platform you want (Facebook, Yelp, TripAdvisor, Trustpilot, Booking…), paste the public URL of your review page and click Connect. Reviews then show up under Reputation › Reviews and can be added to your website widget.
How to customize the messages and cadence of SMS and email review requestsIn Reputation › Settings, set the Review Link, turn on SMS Requests and Email Requests, choose when to send and how often to retry, create your templates with the {{reputation.review_link}} field and assign them to each send under Set Templates.
How to dispute a Google review and check the dispute statusIn Conversations, open the conversation of the contact who left the review, click Dispute this review, confirm your Google account and business profile, pick the review and submit the takedown request. To follow up, take the same path and choose to check the status of reviews you already reported.
How to reply to Google reviewsWith your Google Business Profile connected, new reviews appear in Reputation › Reviews and in Conversations. Open the review, click Reply, write your answer (or use the AI suggestion) and post it.
How to show your reviews on your website with the review widgetGo to Reputation › Widgets, click Create Widget, pick the sources (Google, Facebook…), the layout (list, grid, carousel…), theme and colors, save, then copy the embed code. On Elooo CRM sites and funnels, just drag the Reviews element onto the page.