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How to make a group private and approve join requests

Inside the group, go to Settings › Details, switch to Private and save. From then on, anyone who wants in clicks Request to Join and the request appears under Members › Requested, where you approve or decline it. Under Settings › Member Questions you can require up to 3 answers before approving.

Updated on

Before you start

  • You must be the group owner or an admin. Contributors can't change settings or approve requests.
  • Know what changes: switching from public to private makes existing content visible only to current members; switching from private to public approves every pending request at once.
Where to find it

Memberships › Communities › Groups › (open the group) › Settings › Details

Step by step

Make the group private

  1. Open Memberships › Communities and enter the group.
  2. Click Settings.
  3. On the Details tab, switch the privacy to Private.
  4. Click Save.
  5. From now on, anyone opening the group link sees a Request to Join button. After clicking it, the button changes to Membership Pending until you decide.

Ask questions to people who request to join (optional)

  1. In Settings, open Member Questions.
  2. Turn on Enable Member Questions.
  3. Click Add Question and type your question. You can create up to 3.
  4. Choose the type: Text Box, Single Select or Multi Select. For select types, every option must be different.
  5. Save. People requesting to join now answer these questions before the request reaches you.

Approve or decline requests

  1. In the group, open Members and choose the Requested filter.
  2. Next to each person, click the three dots.
  3. If you use member questions, click Membership Answers to read what they wrote.
  4. Click Approve or Decline. The person gets an email with the decision; if approved, it includes the link to get in.

Hide the group from non-members

  1. In Settings, find the Accessible from switcher option.
  2. Turn it off if you don't want members of your account's other groups to see this one in the top-left group switcher.
  3. Save.

Tips

  • In a private group, even people arriving through an invite link go through approval. If you want invitees to get straight in, keep the group public.
  • Pair member questions with a paid group: that way you only approve people who paid and answered what you need.
  • Check requests regularly. People who wait days for approval tend to give up.
  • The "request approved", "request declined" and "new member request" (to you) emails can be edited under Memberships › Client Portal › Settings › Email Settings › Communities.

Common problems

  • Someone says they requested to join but I can't see the request → Make sure you're on the Requested filter under Members and that they actually clicked Request to Join (their button should read Membership Pending).
  • I switched to public and everyone who was waiting got in → That's expected: switching to public auto-approves pending requests. Review the members and remove anyone who shouldn't be there.
  • I can't add more questions → The limit is 3 questions per group. Combine questions or turn one into a multi-select.
  • I don't see the option to change privacy → Only owners and admins see it. Ask an admin to change your role.

Frequently asked questions

Who can approve requests?

The group owner and admins, under Members › Requested.

Do existing members lose anything when the group becomes private?

No. Anyone who was already a member keeps seeing everything. What changes is that outsiders can no longer see posts or the member list.

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