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Communities

How to charge for access to a group (one-time payment or subscription)

Inside the group, go to Settings › Subscriptions, click Add new price, choose One-time or Recurring (with trial days and a monthly or annual billing period), click Add and save. The price shows in the group description and anyone who wants in pays before requesting access.

Updated on

Before you start

  • You must be the group owner or an admin.
  • You need a payment provider connected under Payments › Integrations (for example, Stripe).
  • If you charge sales tax or VAT, set up taxes under Payments first: the group checkout uses the same tax rules as your account.
  • Decide the model: one-time payment (unlimited access) or recurring subscription (monthly or annual, with or without a trial).
Where to find it

Memberships › Communities › Groups › (open the group) › Settings › Subscriptions

Step by step

Create a one-time price

  1. Open Memberships › Communities and enter the group.
  2. Click Settings and open Subscriptions.
  3. Click Add new price.
  4. Enter the amount and choose the One-time type.
  5. Click Add, then Save.

Create a recurring subscription

  1. Under Settings › Subscriptions, click Add new price.
  2. Enter the amount and choose the Recurring type.
  3. Optionally set the free trial days.
  4. Choose the billing period: monthly or annually.
  5. Click Add, then Save.

Test the payment

  1. Under Subscriptions, turn on Test Mode.
  2. Open the group link in an incognito window and go through checkout with your payment provider's test details.
  3. Turn test mode off before promoting the group.

Grant access after payment

  1. If the group is public, the member pays, signs up and gets in right away.
  2. If the group is private, they request to join after paying. Go to Members › Requested and click Approve.
  3. You and the other admins get an email with each payment's details; the member gets a payment confirmation and, once approved, the access notice.

Tips

  • After saving, the group description shows the price to anyone opening the link. Write a description that sells what people get by joining.
  • When a member cancels their subscription (from the client portal or from the payment provider), they're removed from the group automatically, and both they and the admins get a cancellation email.
  • To refund a payment, go to Payments › Transactions, click the transaction's three dots and choose Refund. You can also refund from the payment provider's dashboard.
  • If you accidentally delete a paying member's contact and then restore it, they're reinstated in the group without paying again.
  • Minimum and maximum amounts per currency depend on the payment provider; check its documentation.

Common problems

  • The customer paid but isn't in the group → The group is private and the request hasn't been approved yet. Go to Members › Requested and approve it.
  • I don't see the Add new price option → No payment provider is connected. Connect one under Payments › Integrations.
  • Checkout doesn't show taxes → Set up automatic taxes or manual tax rates under Payments; the group checkout uses those rules.
  • The member canceled but says they want to stay → Cancellation removes them from the group automatically. They'll need to subscribe again through the group link.
  • I made a test payment and it was recorded as real → Test Mode wasn't on. Refund the transaction under Payments › Transactions.

Frequently asked questions

Can a group be both paid and private?

Yes. Privacy (public or private) and pricing are independent settings. In a paid private group, the member pays and then waits for your approval.

Can I sell courses inside the group instead of charging for the group?

Yes. On the Learning tab you can add a course with a buy option while keeping the group free.

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