Skip to content
Elooo CRMHelp Center Go to website

Communities

How gamification works: levels, points, leaderboard and rewards

Every like a member gets on a post or comment is worth 1 point, and points move them up through 9 fixed levels. Under the group's Settings › Gamification & Rewards you can rename the levels, write up to 3 rewards and turn on the leaderboard.

Updated on

Before you start

  • You must be the group owner or an admin.
  • Think of level names that fit your community (e.g. Beginner, Apprentice, Master) and up to 3 rewards you can deliver yourself.
Where to find it

Memberships › Communities › Groups › (open the group) › Settings › Gamification & Rewards

Step by step

Set up levels, rewards and the leaderboard

  1. Open Memberships › Communities and enter the group.
  2. Click Settings and open the Gamification & Rewards tab.
  3. Rename the levels as you like. The number of levels (9) and the points for each are preset and can't be changed.
  4. Under Rewards, write up to 3 rewards as text (e.g. "30-minute 1:1 session when you reach level 5"). You deliver these rewards yourself, outside the system.
  5. Turn on and review the leaderboard settings.
  6. Click Save.

How members earn points and level up

  1. Every like received on a post, comment or reply gives the author 1 point.
  2. Points add up and the member levels up when they hit the threshold: level 1 at 0 points; level 2 at 5; level 3 at 20; level 4 at 65; level 5 at 155; level 6 at 515; level 7 at 2015; level 8 at 8015; level 9 at 33015.
  3. The level shows on the member's profile badge, with a circular progress bar and the points needed for the next level.
  4. Members see the leaderboard and the rewards on the group's Leaderboard tab.

Tips

  • Levels are per group: a level 3 member in one group starts at level 1 if they join another group.
  • Use levels to unlock content: when you link a course to the group you can restrict it to members who reached a certain level, and events can be level-restricted too.
  • Encourage genuine likes: ask members to react to the best answers. That's what distributes the points.
  • Points never reset over time.

Common problems

  • I want to change how many points each level needs → That isn't possible. The point structure and number of levels are fixed; only the names change.
  • I want rewards handed out automatically when someone reaches a level → Rewards aren't linked to levels. They're informational text and you deliver them yourself. To automate something, use a workflow with the level condition where available.
  • An active member is still level 1 in another group → That's expected: levels count per group.
  • Members can't see the leaderboard → Turn it on under Settings › Gamification & Rewards and save.

Frequently asked questions

Are badges awarded automatically?

Yes. When a member reaches a level's points, the badge updates on its own.

Are members told when they level up?

Yes, they get an in-app notification and, if enabled, a push notification.

Was this helpful?