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Voice AI

How to see calls handled by the voice agent (summary, transcript and recording)

In AI Agents › Voice AI › Dashboard & Logs, filter by agent and date and scroll to the call log table. For each call you can open the summary, transcript and recording, and export to CSV.

Updated on

Before you start

  • You need permission to view Voice AI agents and the dashboard.
  • Only calls from agents that have had activity appear.
  • Recordings only exist for completed calls where a recording was available.
Where to find it

AI Agents › Voice AI › Dashboard & Logs

Step by step

Find the call

  1. In the left menu, open AI Agents and click Voice AI.
  2. Open Dashboard & Logs.
  3. Choose All Agents or a specific agent and the date range.
  4. Use the filters if needed: contact, live or test calls, inbound or outbound, action type.
  5. Scroll down to the table. Each row shows the agent, contact, number, date and time, duration and actions triggered.
  6. Click the phone number to open the contact's record.

See what happened

  1. Click Summary to read a summary of the call and the details the agent collected.
  2. Click View Transcript to read the full conversation.
  3. Click Call Recording to listen to the call. You can download the audio when it's available.

Export

  1. Apply the filters you want.
  2. Click Export All to download the filtered calls (up to the 50 most recent) as CSV.
  3. To pick specific calls, check the boxes next to them and click Export.

Dig into a problem

  1. Open AI Agents and click Agent Logs in the top menu.
  2. Find the call by time and status and click the agent name (or the three dots › View Details).
  3. Review the conversation, the step-by-step timeline (delays, transfers, failures) and the data for each step.

Tips

  • To see test calls, use the Test filter. They appear in the logs but don't count toward stats.
  • Read the transcripts of calls that went wrong to improve the agent's instructions and knowledge base.

Common problems

  • I can't find a call → Check the selected agent, the date range and the live/test filter.
  • I can't download the recording → Recordings only exist for completed calls with a recording available. Some phone setups don't record.
  • The transcript is incomplete → This can happen with poor audio or a call that ended early. Listen to the recording and check the timeline in Agent Logs.
  • I can't see the logs → Your user doesn't have Voice AI permission. Ask an admin.

Frequently asked questions

Do the logs show if a transfer failed?

Yes. In Agent Logs, the timeline shows the transfer and whether any step failed.

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