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How to make calls ring only during working hours

In Settings › My Profile, on the Inbound call routing card, turn on Only ring during working hours and pick your schedule. Outside that schedule the call skips you and follows the number's backup (voicemail or Voice AI).

Updated on

Before you start

  • You need an availability schedule set up (weekly hours, time zone and, if you like, specific dates such as holidays).
  • To set this up for another team member, you need the Manage calendars permission.
  • Check the number's backup (voicemail or Voice AI): that's where after-hours calls go.
  • This option is off by default; nothing changes until you turn it on.
Where to find it

Settings › My Profile › Inbound call routing › Only ring during working hours

Step by step

For yourself

  1. In the left menu, open Settings and click My Profile.
  2. Scroll to the Inbound call routing card.
  3. Turn on Only ring during working hours.
  4. Under Call routing schedule, choose the schedule that defines your working hours. Your choice saves automatically.

For a team member

  1. Open Settings › My Staff.
  2. Click the edit icon for the team member.
  3. Open User Availability.
  4. On the Inbound call routing card, turn on Only ring during working hours.
  5. Choose that person's schedule and click Save.

Tips

  • To avoid calls on a holiday, add a specific date with no available hours to the schedule.
  • If several people get the same call, anyone outside their hours is skipped and the others keep ringing.
  • If your personal cell is set as a forwarding number, it also stops ringing outside your hours.
  • The setting is per user: each team member needs it turned on (or an admin does it for them).

Common problems

  • I still get calls after hours → Check that the right schedule is selected, the time zone is correct and the setting is on for the correct user profile.
  • A transferred call rang me after hours → Transferred calls don't follow working hours yet; they use the normal transfer behavior.
  • I want after-hours calls to go to a specific coworker → That's not possible with this option. After hours, the call always follows the backup set on the number.
  • My phone rang on a holiday → Make sure the holiday date was added to the schedule with no available hours.

Frequently asked questions

Does anything change during working hours?

No. Within your chosen schedule, calls ring exactly as before.

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