How to call other countries (international calling permissions)

Step by step

Know what's already enabled

1. By default, your account can call:
   • the United States and Canada, always;
   • the country where your business is registered in the profile;
   • the country of each phone number purchased in the account.
2. Every other destination is blocked until approved. This prevents someone who gets into your account from running up expensive international calls.
3. A country appearing in the rate list doesn't mean it's enabled: pricing and permission are separate things.

Request permission

1. Open the Elooo CRM support chat.
2. Give your account name and ask to enable voice calling to the countries you need (list them).
3. Say whether you're enabling or disabling countries.
4. Add a sentence with the reason (e.g. "we have customers in Mexico and Spain").
5. If you also need to text those countries, ask for it separately: voice and SMS permissions are independent.
6. Wait for support to confirm. Once enabled, wait 5 to 10 minutes before trying the call again.

Test

1. In the dialer, enter the full number with the international code (e.g. +52 55 0000 0000).
2. If it connects, you're done. If you get a geographic restriction error, see the common problems below.